Customer memory isn't just a record of what people said — it's knowing who they are. The company, the deal, the bug three people hit, the Slack thread, the moment in the meeting recording where it happened. All of it structured, all of it live in Linear, none of it entered manually.
Linear's customer requests feature is one of the most underused tools in product development, not because it's bad, but because most teams can't keep it fed. Day AI solves that. Every conversation, feature request, and support issue flows in automatically, tied back to the source, linked to the people behind it. The customer has a name, a face, a company, a reason they care.
When your whole team has that context, everyone builds like a forward deployed engineer. You're not triaging abstract tickets — you're solving real problems for real people you actually know. That changes how you prioritize. It changes how you build. It makes the work more human and, honestly, more fun.
That's not a vision. That's what’s featured here. And we set it up in about 10 minutes.
People Without Email
You can now add People to Day AI before you have their email address.
Not all relationships start with email – sometimes you met someone at a conference and only got their phone number, or you reached out to them on LinkedIn and only have their profile URL. These are people you want to store and track in customer memory, and now you can.
What it changes: no more placeholder addresses, no more workarounds, no more "I'll add them later" that never happens. The person is the record. The email is just one more field.
Stay tuned for adding Organizations without a domain, coming soon!
Also shipped
People Without Email Now you can add People to Day AI without having their Email Address–whether you have a linkedin profile, a phone number or just a name, creating a more complete picture of your relationship graph.
Email search now sees the whole history of a merged contact or company When you merge two contacts or two organizations in Day.ai, you're telling us "these are the same person/company — treat them as one." Email search now honors that.
Email Signatures You can import your signature from Gmail to be appended to all emails sent via Day AI.
Meeting Recording ↔ Opportunity Relationship Management You can now link meeting recordings directly to opportunities and manage those relationships — not just view them.
Workspace Member Removal When removing a workspace member, you now get a confirmation step that also handles deleting agents they owned, so you don’t need to take two separate steps.
